Privacy policy

Privacy Policy

Last Updated: 11.1.2024

Thank you for visiting dianarafashion.com (the “Site”) operated by DG Printing Enterprises LLC. We are committed to safeguarding your privacy and ensuring transparency on how we collect, use, and share customer data. By using our Site and services, you agree to the terms in this Privacy Policy.

1. Information We Collect
   
   • Directly Provided Information: We collect personal information from you when you place an order, create an account, or contact customer service. This includes your full name, email address, and shipping address.
   
   • Automatically Collected Information: We use cookies and other tracking technologies to collect information automatically about your device, browsing actions, and patterns. This includes session duration, page interactions, and general website usage for analytics and advertising.
   
   

2. Purpose of Collecting Information
   
   • Order Fulfillment: We use your personal information to fulfill orders, provide customer support, and send shipping and order notifications.
   
   • Customer Support and Communication: We may use your email to communicate order updates, respond to inquiries, and offer support.
   
   • User Experience Enhancement and Remarketing: With your consent, we may use collected information to enhance your shopping experience, personalize your site experience, and provide targeted advertisements and remarketing.
   
   

3. Payment Information
   
   • We do not store payment information directly. Payments are processed securely through Shopify Payments, which stores payment data according to its policies. Our payment methods are highly secure, and we follow industry standards to protect your data.
   
   

4. Analytics and Tracking Tools
   
   • We use Google Analytics 4, Microsoft Clarity, and Shopify Analytics to analyze site usage and improve customer service. These tools may collect data such as customer behavior, session duration, page interactions, and other engagement details to help us enhance user experience.
   
   • Third-Party Tools: Our website incorporates third-party tools that collect and analyze data to improve our services and marketing efforts.
   
   

5. Advertising and Remarketing
   
   • We work with advertising partners, including Meta Ads, TikTok Ads, and Google Ads, to target relevant advertisements to our users. These platforms may use cookies and other tracking technologies to display personalized ads and provide remarketing.
   
   • Opt-Out Option: Customers can choose to opt out of cookies and tracking for personalized advertising through their browser settings and preferences.
   
   

6. Use of Shopify as Our Platform
   
   • Our store operates on the Shopify platform, which provides essential infrastructure for e-commerce transactions. Shopify may access data as needed to ensure a smooth and secure shopping experience.
   
   

7. Third-Party Sharing and Data Transfers
   
   • Service Providers: We may share your data with service providers (such as payment processors, analytics providers, and logistics companies) for processing transactions, providing services, or performing business functions on our behalf.
   
   • Data Security: All third parties accessing your data are required to safeguard it with a high level of security.
   
   

8. Data Retention
   
   • We retain personal information as long as it is necessary for business purposes or as required by law. If you request to delete your account, order history, or other personal data, please contact us, and we will handle your request promptly.
   
   

9. Your Rights and Choices
   
   • Modify Account Information: You have the right to access and modify your personal data and account information at any time.
   
   • Opt-Out of Marketing and Tracking: You can opt out of marketing communications and tracking by updating your preferences or contacting us directly.
   
   • Cookie Management: Customers can manage their cookie preferences through browser settings or other options on our Site.
   
   

10. Cookies and Tracking Technologies
    
    • We use cookies to enhance your browsing experience and analyze site usage. You can disable cookies through your browser settings; however, please note that some features of our Site may not function correctly.
    

11. SMS Marketing
    

    We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

    Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

    Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

12. Contact Information
    
    • Company Name: DG Printing Enterprises LLC
    • Business Address: 1025 N Todd Ave, Azusa, California, USA 91702
    • Email: support@dianarafashion.com
    • Phone: +1 508 960 9679
    • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM
    
    

13. Policy Updates
    
    • We may update this Privacy Policy periodically. When updates are made, we will notify you by email and through a notification on our website.